You can expect most items to be Process within 3-7 business days via email & Stripe for Services (Dance Programs) / (For Products) the USPS Ground. If you need you order quicker, consider on the express means of shipping. Express options are (not available) on all orders. However, if an item is custom sewn, the time between ordering and shipping can delay it by 7 - 10 days, depending on the complexity of the order and how many additional custom orders are ahead of your order. This case is so rare though, you will probably never experience it.
Please let us know of any special needs (such as delivery deadlines for special events) by adding comments to your order as you check out. We will do our best to accommodate them. Orders that contain multiple lines are subject to the most extended time frame displayed.
All requests for a exchange or merchandise credit must be made within 3 days of the receipt of your order. Any request beyond 3 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days of the dance Cycle from the date of delivery will be accepted. A package is considered delivered once the first attempt is made. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package.
All Services / & packages sent to LatinBallroomDance.com Studios, for credit or exchange must have an RMA (Return Merchandise Authorization) number referenced both inside and outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.
Shipping charges are not refundable under any circumstances.
Returns and exchanges with merchandise will be subject to a 15% re-stocking fee. Clearance or Closeout merchandise is eligible for exchange or merchandise credit only.
All labels and/or descriptive tags must remain attached to the garment(s) in order to qualify for a refund or exchange. Any garment that has had the labels and/or descriptive tags removed will not be eligible for a refund or exchange under any circumstances.
Due to health codes and concerns, items including but not limited to Panties, Dance Shoes, Swimwear, Hosiery and Teddies/Bodysuits are unable to be returned or exchanged once they have been tried on. It is critical that this is understood and that such items are only to be tried on while wearing undergarments. All Hosiery must remain in it’s sealed package in order to be eligible for return or exchange. Any such item(s) that are sent for return/exchange that show any signs of wear will be immediately returned to you at your expense.
Please be sure to wear footwear only on carpeting until you are sure they fit. Any footwear returned to us with obvious signs of wear are not eligible for refund or exchange and will be sent back to you at your expense.
Custom orders or special request items cannot be returned or exchanged for any reason.
While we do our best to inspect each item before it is shipped, it is possible for flawed or defective items to get by us. In the unlikely event you receive a flawed or defective item, you must notify LatinBallroomDance.com Studios, within 72 business hours of the receipt of your package or Online Program PACK. The item in question will be replaced and shipped to you at no additional charge, once we have received the problem item. Failure to notify LatinBallroomDance.com Studios, of such a defect within this time frame will render the sale final and no longer eligible for return or replacement based on the defect.
While it is a rare occurrence, accidents can happen. In the even that you have received the incorrect merchandise, we will gladly cover all shipping costs incurred correcting the mistake. LatinBallroomDance.com Studios, must be notified within 72 hours of the receipt of your package in order for us to handle this problem in a timely manner.
Please email our Support Center LatinBallroomDanceNJ@gmail.com , or Contact for place a order ONLY in our website TO: www.latinballroomdance.com , menu item for more information on how returns and exchanges are processed.